Refund & Cancellation Policy – DigitaleCraft Solutions

Effective Date: September 10, 2025

At DigitaleCraft Solutions, we value transparency and client satisfaction. This policy explains refunds and cancellations for all our services, including small gigs and website packages.

1. Small Digital Services / Gigs ($15.99–$69.99)

Cancellation Before Work Begins

Clients may cancel a gig before work starts and receive a full refund.

Work in Progress

Once work has begun, refunds are generally not available.
Exceptions may be made at our discretion if the delivered work cannot meet the agreed specifications.

Limitations

Refunds are not provided if the gig is delivered according to specifications or if delays are caused by the client.

Quality Guarantee

If the work does not meet agreed specifications, we offer revisions to correct it within the scope of the gig.

2. Website Creation, Redesign, and Custom Packages ($50–$270+)

Cancellation Before Project Start

Full refunds are available if the client cancels before any work begins, minus any administrative costs.

Cancellation After Project Start

Once the project is underway, refunds are not automatically guaranteed.
Partial refunds may be offered at our discretion, based on work completed, time invested, and costs incurred.

Refund Requests

All requests must be submitted in writing to contact@digitalecraftsolutions.com.
Requests will be reviewed within 5 business days.
Approved refunds will be issued using the original payment method.

Non-Refundable Situations

Completed websites delivered according to the agreed specifications
Delays or issues caused by client inaction or late provision of content/assets

Post-Delivery Support & Revisions

Each package includes a specified number of revisions.
Additional revisions or maintenance beyond the package can be purchased separately.

3. Stripe & Payment Compliance

All refunds comply with Stripe’s regulations and policies.
Stripe may require verification before processing refunds.

4. Geographic Compliance

EU: Refunds comply with the Consumer Rights Directive (withdrawal before service execution).
US: Refunds comply with applicable state and federal consumer protection laws.
UK: Refunds follow the Consumer Contracts Regulations.

5. Dispute Resolution

We handle all disputes professionally and encourage clients to contact us first before initiating any chargeback or dispute with Stripe or other payment providers.